Terms & Conditions

1. About us

These terms apply to photography services provided by Mastermind Creative Agency (“Mastermind”, “we”, “us”), trading as Mastermind Photography.

Contact: hello@olatunjifagbore.com · Social: @mastermindphotography.

“You” means the person or organisation making the booking. If you book for a business, the sections marked consumers only do not apply to you.

2. Quotes & bookings

• Every quote is a fixed price for the package, duration and deliverables shown, and is valid for 14 days.
• When you request a slot online, we hold that date and time for 48 hours while we confirm availability. A held slot is not yet a booking.
• Your booking is confirmed when you have accepted these terms (by signing or confirming the booking agreement) and we have received your deposit. We then email you a written confirmation.
• Package details (coverage time, number of edited and retouched images, delivery times) are as listed on our website on the date you book, unless your written quote says otherwise.

3. Payments

• Prices for personal shoots include VAT where it applies. Corporate prices are shown excluding VAT, which is added where applicable.
• Travel beyond 30 miles, parking, tolls, London charges and any overnight stay are added as described in section 7 and are always shown in your quote.
• We may hold back delivery of the final gallery until the balance is paid in full.
• For business customers, we may charge statutory interest on late payments under the Late Payment of Commercial Debts (Interest) Act 1998.

4. Your right to cancel (consumers only)

If you book as a consumer online, by phone or by email, you have 14 days from the day your booking is confirmed to cancel for any reason and receive a full refund, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

If you ask us to provide the service within those 14 days (for example, a shoot that takes place a week after booking), you will pay for any part of the service already provided if you then cancel. If the shoot has already taken place, the cancellation right no longer applies.

To cancel, email hello@olatunjifagbore.com with your name and booking date. We refund within 14 days, using your original payment method.

5. Cancelling or moving a booking

Changing your date

You can move your booking once, free of charge, with at least 14 days' notice, subject to our availability. Any later change, or a change with less notice, is treated as a cancellation followed by a new booking.

Cancelling after the 14-day cancellation period

Dates are booked exclusively for you and we turn other clients away. The charges below reflect the work already done and the bookings we cannot replace:

If we are able to rebook your date, we will refund the part of these charges that we recover.

6. If we can't attend

If illness, injury or an emergency stops us attending, we will arrange an experienced replacement photographer of a similar style from our trusted network, with your agreement. If you'd rather not, or we can't find one, we will refund everything you have paid. Our responsibility is limited to that refund.

7. On the day & logistics

Timings

• Your coverage time starts at the agreed time. We arrive about 30 minutes early to set up, and this is not taken from your hours.
• If your day runs late, coverage can be extended at £120 per hour, if we are available. Delays outside our control do not extend the time included in your package.

Travel

• Travel within 30 miles of our studio is included. Beyond that we charge 45p per mile, return.
• Parking, tolls, the London Congestion Charge and ULEZ are passed on at cost, with receipts.
• An overnight stay of £120 applies when the venue is more than 2 hours' drive away and coverage starts before 9am or ends after 10pm. Destination and international travel is quoted individually.

What we need from you

• Weddings: a timeline and family-group list at least 14 days before; a named helper for group photos; any venue or officiant photo restrictions; and, for coverage of 6 hours or more, a hot meal and soft drink for each photographer.
• Corporate: a brief and shot list 7 days before; building access, passes and parking details; for headshots, a space of about 3 m × 4 m with one power socket; and any site induction or security requirements.
• Permission for us to photograph at your venue or premises, and a safe working environment.

We aren't responsible for photos we can't take because of venue rules, weather, guest behaviour, timings changed without notice, or anything else outside our control.

8. Editing & delivery

• Previews within 24 hours of every shoot (same day for event highlights).
• Full gallery: 7 days for portrait and corporate work, 4 weeks for weddings, 6 weeks for wedding films. 48-hour express delivery is available for an extra 25%.
• We choose and edit images in our own style and use professional judgement to select the best frames. The number of edited and fully retouched images is as stated in your package.
• Extra images can be added from your gallery, professionally edited and retouched, at £20 per image for 1–4 images, £80 for 5, or in bundles of 10, 25 or 50 at the prices shown on our website. Extra images are paid for when ordered and delivered within 7 days, or within 48 hours for an extra 25%.
• We don't supply unedited RAW files.
• You may ask for reasonable changes to edits within 14 days of delivery, and we'll make them free of charge.
• Your online gallery stays live for 12 months. Please download and back up your images. We keep an archive copy for 2 years, but we can't guarantee it after your gallery expires.

9. Copyright & how you can use your photos

Under the Copyright, Designs and Patents Act 1988, copyright in all images stays with Mastermind. Once you have paid in full, you receive the following licence:

Personal licence (weddings & portraits)

• Print, frame and share your images for personal, non-commercial use, including on your own social media. A credit to @mastermindphotography is appreciated.
• You may not sell images, enter them in competitions, or license them to third parties (for example venues, suppliers or publications) without our written permission.

Commercial licence (corporate packages)

• A non-exclusive, worldwide, perpetual licence for your organisation to use the images on its website, social media, listings, print, advertising and press.
• The licence may not be transferred or sold to another organisation without our permission. People photographed for team headshots may use their own headshot personally, for example on LinkedIn.

Please don't alter images beyond cropping, or apply filters, and then credit them to us.

10. Portfolio & marketing

We may use a selection of images in our portfolio, website, social media and awards entries. If you'd rather we didn't, tell us in writing before your shoot and we'll keep your images private.

We never use images of children, or confidential corporate content, in our marketing without your explicit consent. How we handle personal data is set out in our Privacy Policy.

11. Our liability

• We take professional care, including two cameras recording to dual memory cards and backups in three places. Even so, in the unlikely event that images are lost or damaged through our fault, our total liability is limited to the amount you paid for the booking.
• We aren't liable for indirect or consequential losses, such as costs of re-staging an event.
• Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot legally be limited. Your statutory rights as a consumer are not affected.
• We carry public liability insurance. A copy of the certificate is available on request.

12. Complaints

If you're unhappy with any part of our service, please email hello@olatunjifagbore.com within 14 days of delivery. We'll reply within 5 working days and do our best to put things right.

13. Law & changes

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts. We may update these terms from time to time; the version in force on the date you book applies to your booking.